Refund Policy

This policy outlines the conditions under which refunds may be issued for purchases made on Urbex Albania (urbex-albania.com).

All content on Urbex Albania is digital. Once points have been spent to unlock a location, article, or hiking route, the content is delivered instantly and cannot be "returned." As such, content purchases (point spending) are generally non-refundable.

By purchasing points, you give explicit consent to immediate delivery of digital content and acknowledge the loss of your right of withdrawal. Refunds for points purchases may only be issued in the following cases:

• Technical error: if a payment was processed but points were not credited to your account
• Duplicate charge: if you were charged multiple times for the same transaction

The following are not eligible for refund:

• Points that have already been spent on content
• Unused points (purchase of points constitutes consent to immediate digital content delivery)
• Accounts terminated for violation of our Terms of Service

To request a refund:

1. Contact us through the contact page
2. Include your account email and the transaction details
3. Describe the reason for your refund request

We aim to respond to all refund requests within 3 business days.

Once a refund is approved:

• Card payments (Gumroad): 5–10 business days for the refund to appear on your statement
• Cryptocurrency: see section 7 below

The refunded points will be deducted from your balance. If your balance becomes negative, access to all previously unlocked premium content (coordinates, GPX files) will be suspended until your balance is restored to zero or above. Your purchase history is preserved — once you top up, access is restored instantly.

Due to the nature of blockchain transactions, cryptocurrency payments are refunded differently:

• Crypto refunds are paid back in cryptocurrency, by transfer to your wallet — not in EUR or via any other method
• They are processed manually, after we contact you to confirm the destination wallet address
• We refund exactly the amount you paid in crypto, regardless of its fiat (EUR) value at the time of purchase or refund

If you pay less than the order total — by lowering the pay-what-you-want amount on card checkout (Gumroad), or by underpaying the crypto invoice (NOWPayments) — the content is not unlocked automatically. The amount actually paid is credited to your account as points (store credit) at the rate of 1 point = €0.50, rounded down to the nearest whole point; any fraction below one point is retained. For crypto, the paid amount is estimated in EUR from the invoice. Points can be used to unlock the same or other content; no automatic monetary refund is issued.

For refund requests or questions about this policy, please contact us through the contact page or email urbex_albania@proton.me.